Customer communities create unique opportunities for your company to satisfy growing consumer expectations, develop trustful relationships, gain accurate customer insights and fuel effective marketing, sales and service experiences.
Provide great customer service at reduced costs
Increase customer satisfaction, loyalty and advocacy
Boost traffic (SEO), engagement and conversion
Reduce churn and segment & target community users
Increase buyer confidence and drive sales
Improve customer insights and brand transparency
Connecting to customers has always been a mission-critical activity. Alongside rapidly shifting expectations, communities have become a broker between business networks and will only continue to contribute more value to organizations trying to develop ongoing relationships.
We fuel the digital transformation of leading companies with branded customer communities.
25% call deflection, 5M yearly visitors, global support in 3 languages
20% of customer contact handled via community, €2.5M yearly call deflection
NPS +19 points, improved products, service and loyalty
45% of solutions provided by community users, with 76K comments in 21K topics
25% customer-helps-customer, €0.6M yearly savings, 8% less churn
50% customer-helps-customer, 60% SEO traffic, €1.2M yearly call deflection
25% customer-helps-customer, €0.5M yearly savings, improved products
70% SEO traffic, first energy supplier with its own community
+6.1% customer appreciation, multiple award nominations
53% customer-helps-customer, 96% of questions answered within 2 days
100% customer-helps-customer, 0.75M yearly visitors, won NCCA award
26% customer-helps-customer, €1.5M yearly savings, won many awards
The inSided Social Business Platform is designed to build, manage and integrate customer communities across touch points, allowing you to leverage their knowledge and harness their motivation to help each other.
Sites & Apps
unlimited scalability, 99.9% uptime performance, continuous upgrades
infuse your sites, products, and mobile apps with social content & interactions
secure (ISO/IEC 27001), low total cost of ownership, comprehensive SLA
seamless integration with enterprise workflows and key business systems
Our community success services help you launch a customer community based on business ROI and customer needs, integrate it into your channels, processes and systems, and keep it active and relevant.