The leading community engagement platform

Build, integrate and manage branded customer communities across digital touchpoints and devices and reinvent the way you connect with your customers.

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Success Book: How leading brands use communities to improve their business

Empower your customers everywhere they are

Branded communities are a powerful engine for the creation, discovery and cultivation of conversations with your customers - through your website, mobile, search and social.

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I can even find answers on Facebook and my mobile. Great service!

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As social technology-based customer communities will become a standard - and strategic - component of virtually all customer engagement and marketing programs, we predict that by 2017, 80% of Fortune 500 will have an active customer community.

One platform to build and engage your community

The cloud-based inSided Social Business Platform provides an integrated and complete set of applications to build, integrate and manage branded customer communities across digital touch points and devices.

Proven

15+ years of experience in building successful communities with millions of users across the world

Cross channel

deliver a seamless social customer experience across websites, customer portals, social media & mobile

Enterprise ready

best-in-class architecture, infrastructure and integrations into your channels & systems

True SaaS

secure (ISO/IEC 27001), unlimited scalability, 99.9% uptime performance, low total cost of ownership

Platform Trust Marks

Forums

Create a user-friendly, social destination for customer conversations about your company, products and services.

As one of the core modules of the inSided Social Business Platform and the heart of many successful customer communities, forums connect product experts and brand enthusiasts through vibrant peer-to-peer discussions on any topic you choose. With their clean user interface, persistent content and deep visual and technical integration into your website, inSided forums allow more natural and meaningful discussions to take place, which will increase traffic from search engines and make audiences stay longer.

Ratings & Reviews

Collect real customer experiences to improve products and services, boost SEO and increase conversion rates.

Ratings and reviews offer customers the possibility to assess your products and services, whilst other customers and your own organization can read and respond to these assessments. Consumers win because they make better decisions and feel more confident in their choices. Your company also wins because your happiest customers become their best salespeople, boosting feedback, conversions, trust, customer satisfaction and return visits, while at the same time reducing abandonment rates and service costs.

Research & Co-creation

Create an open market research or co-creation environment.

Online communities have become one of the most popular ways to listen to, understand and collaborate with consumers wherever they are, helping you to solicit ideas and identify the best ones to implement. inSided Research & Co-creation provides an easy, real-time and cost effective way to engage customers for feedback and input using research, crowdsourcing, social innovation, real-time testing and discussion - helping you to build better products and optimize your communication and services.

News & Blogs

Tell your story, improve content marketing and drive traffic, conversion & loyalty.

Digital marketing is all about content. Publishing content that educates, entertains and engages is key to growing and keeping an audience. Blogs are the fastest and easiest way to get your message in front of millions of readers, and to create and grow a loyal customer base. With inSided News & Blogs you can efficiently build a podium for your thought leaders and evangelists which incorporates the customer’s voice.

Product Q&A

Capture and respond to consumers' questions to drive sales, deflect calls and improve customer satisfaction.

Help consumers buy the right product the first time by offering a quick and easy way to find answers to questions around product usage and specifications. By infusing your ecommerce pages with peer-to-peer Q&A, your website becomes a preferred source for real answers which boosts your search traffic. Your company benefits with higher customer satisfaction rates and valuable data about missing details and unanticipated use cases - informing your product strategy and decreases support costs and return rates in the process.

Product Q&A

Reward Management

Increase community participation and engagement with gamification.

Social customers who trust each other are more likely to engage around your brands and products, follow recommendations and advice, and talk about their experiences. inSided Reward Management combines the right technology and a deep understanding of human behavior into a reputation management system that builds trust, keeps community content fresh and relevant, and participants engaged.

Mobile delivery

Engage your customers anytime, anywhere with a mobile-optimized community.

With inSided Mobile, your customers can use their smartphones and tablets to access your community anytime and anywhere. Facilitate mobile discussions, provide blogs & news on the go, and make your research & co-creation program mobile. Whether you want to integrate your community within a mobile website, app, or responsively designed version of your regular website, we’ve got you covered.

Facebook integration

Create a central hub for social conversations about your brand.

inSided Facebook Apps makes it easy to syndicate the questions, answers and other user-generated content of your customer community to your Facebook page, and vice versa. This keeps pages fresh and drives true and seamless conversations that attract new customers. Integrated search helps fans find answers without posting support questions to your timeline. From within your community, members can share and post content directly on your company’s Facebook wall, recommend content to their friends, view their friends’ activities in your community and share new topics to their own timeline.

Forums

Create a user-friendly, social destination for customer conversations about your company, products and services.

As one of the core modules of the inSided Social Business Platform and the heart of many successful customer communities, forums connect product experts and brand enthusiasts through vibrant peer-to-peer discussions on any topic you choose. With their clean user interface, persistent content and deep visual and technical integration into your website, inSided forums allow more natural and meaningful discussions to take place, which will increase traffic from search engines and make audiences stay longer.

ForumsDownload product sheet
Ratings & Reviews

Collect real customer experiences to improve products and services, boost SEO and increase conversion rates.

Ratings and reviews offer customers the possibility to assess your products and services, whilst other customers and your own organization can read and respond to these assessments. Consumers win because they make better decisions and feel more confident in their choices. Your company also wins because your happiest customers become their best salespeople, boosting feedback, conversions, trust, customer satisfaction and return visits, while at the same time reducing abandonment rates and service costs.

Ratings & ReviewsDownload product sheet
Research & Co-creation

Create an open market research or co-creation environment.

Online communities have become one of the most popular ways to listen to, understand and collaborate with consumers wherever they are, helping you to solicit ideas and identify the best ones to implement. inSided Research & Co-creation provides an easy, real-time and cost effective way to engage customers for feedback and input using research, crowdsourcing, social innovation, real-time testing and discussion - helping you to build better products and optimize your communication and services.

Research & Co-creationDownload product sheet
News & Blogs

Tell your story, improve content marketing and drive traffic, conversion & loyalty.

Digital marketing is all about content. Publishing content that educates, entertains and engages is key to growing and keeping an audience. Blogs are the fastest and easiest way to get your message in front of millions of readers, and to create and grow a loyal customer base. With inSided News & Blogs you can efficiently build a podium for your thought leaders and evangelists which incorporates the customer’s voice.

News & BlogsDownload product sheet
Product Q&A

Capture and respond to consumers' questions to drive sales, deflect calls and improve customer satisfaction.

Help consumers buy the right product the first time by offering a quick and easy way to find answers to questions around product usage and specifications. By infusing your ecommerce pages with peer-to-peer Q&A, your website becomes a preferred source for real answers which boosts your search traffic. Your company benefits with higher customer satisfaction rates and valuable data about missing details and unanticipated use cases - informing your product strategy and decreases support costs and return rates in the process.

Product Q&A
Reward Management

Increase community participation and engagement with gamification.

Social customers who trust each other are more likely to engage around your brands and products, follow recommendations and advice, and talk about their experiences. inSided Reward Management combines the right technology and a deep understanding of human behavior into a reputation management system that builds trust, keeps community content fresh and relevant, and participants engaged.

Reward ManagementDownload product sheet
Mobile delivery

Engage your customers anytime, anywhere with a mobile-optimized community.

With inSided Mobile, your customers can use their smartphones and tablets to access your community anytime and anywhere. Facilitate mobile discussions, provide blogs & news on the go, and make your research & co-creation program mobile. Whether you want to integrate your community within a mobile website, app, or responsively designed version of your regular website, we’ve got you covered.

Mobile deliveryDownload product sheet
Facebook integration

Create a central hub for social conversations about your brand.

inSided Facebook Apps makes it easy to syndicate the questions, answers and other user-generated content of your customer community to your Facebook page, and vice versa. This keeps pages fresh and drives true and seamless conversations that attract new customers. Integrated search helps fans find answers without posting support questions to your timeline. From within your community, members can share and post content directly on your company’s Facebook wall, recommend content to their friends, view their friends’ activities in your community and share new topics to their own timeline.

Facebook integrationDownload product sheet

10 reasons why inSided makes better communities

  1. 1
    Use custom branding & personalization

    Offer your users a seamless social experience with a customized design based on your branding guidelines, user segmentation and content personalization.

  2. 2
    Drive traffic with advanced SEO optimization

    Achieve higher search engine traffic to your website with custom domain names, structured pages, rich snippets, customized meta data, and more.

  3. 3
    Management tools put you in control

    Easily manage your community in a platform-independent and simple-to-use environment, including workflows for multiple team members and role-based permissions.

  4. 4
    Enjoy world-class reliability and security

    Operate in confidence with a stable and secure platform (according to PCI DSS Level 1, SAS70 and FISMA standards) and ISO/IEC 27001 certified processes.

  5. 5
    Rest assured with our comprehensive SLA

    Support your business with our aggressive SLA including terms for 99.9% availability, low page latency, automatic real-time backups, 24x7 monitoring, etc.

  1. 6
    Integrate community across sites, apps and systems

    Turn your website into a social destination and integrate your community into your mobile apps, Facebook brand page and CRM, loyalty, contact center and other enterprise systems.

  2. 7
    Make your community private

    Enable private conversations for employees or other specific user groups in hidden communities where you control access and can invite people to join.

  3. 8
    Gain valuable insights to improve your community

    Understand the performance of your social initiatives and make smarter business decisions with the right analytical tools and reporting capabilities.

  4. 9
    Drive engagement with seamless participation

    Make sign up quick and hassle-free with Social Sign In, Single Sign On and customer portal integration. Drive community participation with gamification.

  5. 10
    Be always up to date and extend your community

    Benefit from continuous platform improvements and new features and make your own community extensions with our robust API - all with minimal impact on IT.

You’re in good company

The inSided Social Business Platform and professional services power successful communities - attractingmillions of visitors - for forward-looking companies across industries.

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Partners

inSided works with best-of-breed technology vendors, solution providers and agencies to broaden the capabilities of our platform and services and meet the needs of customers. A selection of our partners are listed below. Contact us if you would like to become a partner of inSided.

Partners

Customer success is a mindset to us

Launch a successful community tailored to business demands and integrate it into your channels, processes and systems with our proven success services. A dedicated team works in partnership with you to grow your community during every stage of its life cycle and keep it healthy and thriving.

Strategy

Social business maturity scan
Goals & strategies workshop
Social business case
Community roadmap

Concept

Creative community concepting
Community design
Social media integration
Content & activation strategy

Implementation

Community development
Testing & quality assurance
Backoffice systems integration
Deployment & launch

Support

Workshops & trainings
Community moderation services
Sharing of best practices
Continuous improvement