Anika Zubair
A seat at the table: Anika Zubair on what she’s learned so far as a CS leader
If you work in Customer Success, you probably know the name Anika Zubair. Podcast hostess, keynote speaker, co-founder of CSM LDN, and Top 50 Women Leaders in Customer Success 2022. If there’s a list – she’s on it. Recently, she stepped into her second role as VP of Customer Success at Karbon, a collaborative work management tool for accounting firms.
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Podcast: Driving value at scale with Digital Customer Success
In Episode 17 of The inSide Scoop on Customer Success, we tackle a very important topic: Driving value at scale with Digital Customer Success. Listen in as our VP of Customer Success and podcast hostess with the mostess, Anika Zubair, talks to Jeff Heckler, Director of Customer Success Solutions at MarketSource Inc. and one of Top 25 Global Customer Success Influencers.
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Podcast: Building a Community Strategy with Customer Education
In Episode 16 of The inSide Scoop on Customer Success, we tackle a very important topic: Building a Community Strategy with Customer Education. Listen in as our VP of Customer Success and podcast hostess with the mostess, Anika Zubair, talks to Adam Ballhaussen, Director of Customer Education at Docebo.
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Podcast: The ultimate renewal playbook – Managing multiple stakeholders
In Episode 15 of The inSide Scoop on Customer Success, we tackle a very important topic: The ultimate renewal playbook – Managing multiple stakeholders. Listen in as our VP of Customer Success and podcast hostess with the mostess, Anika Zubair, talks to Puneet Kataria, founder of CustomerSuccessBox.
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Podcast: The new QBR – Best practices for digital business reviews
In Episode 14 of The inSide Scoop on Customer Success, we tackle a very important topic: The new QBR – Best practices for digital business reviews. Listen in as our VP of Customer Success and podcast hostess with the mostess, Anika Zubair, talks to Dickey Singh, CEO & Co-founder of Cast.app.
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Podcast: Data-Driven Customer Success Teams
In Episode 13 of The inSide Scoop on Customer Success, we tackle a very important topic: Data-Driven Customer Teams. Listen in as our VP of Customer Success and podcast hostess with the mostess, Anika Zubair, talks to Pat Phelan, Chief Customer Officer at GoCardless.
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Podcast: Creating a Customer Success Community with Kristi Faltorusso
In Episode 12 of The inSide Scoop on Customer Success, we tackle a very important topic: How to start a simple Customer Success Community. Listen in as our VP of Customer Success and podcast hostess with the mostess, Anika Zubair, talks to Kristi Faltorusso, VP of Customer Success at ClientSuccess and Founder of CS Real Simple.
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Podcast: The Overnight Community Success Plan
In Episode 11 of The inSide Scoop on Customer Success, we tackle a very important topic: the Community Success Plan. Listen in as our VP of Customer Success and podcast hostess with the mostess, Anika Zubair, talks to Jeff Breunsbach, Director of Customer Experience at Higher Logic and founder of Gain Grow Retain. Communities take a lot of work and they're not an overnight success, but what does it take to build a successful community? On today’s episode of The inSide Scoop on Customer Success, Jeff will walk us through his Success plan and how they grew the Gain Grow Retain community to 5000 members – and continue to grow. Forgot your headphones? No problem. Check out the transcript of the conversation below. Don't forget to follow The inSide Scoop on Customer Success over on Spotify!
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Gainsight and Gong on how to better understand customer conversations
In Episode 10 of The inSide Scoop on Customer Success, we tackle a very important topic: customer conversations. Listen in as our VP of Customer Success and podcast hostess with the mostess, Anika Zubair, talks to Steve Sanchez, VP of Customer Success at Gong, and Adam Joseph, Head of Customer Success at Gainsight. They’ll dive into how you can understand your customer conversations better and at what point should you consider Customer Success tooling and software in order to scale your customer interactions. Forgot your headphones? No problem. Check out the transcript of the conversation below. Don't forget to follow The inSide Scoop on Customer Success over on Spotify!
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