inSided is featured in new Forrester report: How To Modernize Digital Customer Self-Service inSided is thrilled to reveal that we’ve been featured in Forrester’s latest report: How…
Why User-Generated Content is Vital for Successful Customer Service User-generated content is hot right now, and with good reason. Consumers trust other people’s…
How Online Self-Service Speeds Time to Resolution It’s no secret that online self-service results in faster answers. It’s also not unreasonable…
#NoAgents: The Future of Customer Service in B2B Software What’s that? No more customer service agents? Hang on—what are we saying exactly? Obviously…
Updated: How Software Vendor Infoland Scales Customer Support With a Community Six months ago Infoland launched their own customer community which serves as the central…
Does Your Knowledge Base Really Answer Your Customers’ Questions? Online knowledge bases are becoming more and more of a ‘hygiene factor’ for consumer…
Enrich Your Help Center With User-Generated Content Sometimes B2B software users need product support beyond basic help documents. In this blog…
How our Community Increases Product Adoption and Scales Customer Service For many companies, the most popular strategy for achieving customer success is focusing on…
3 Tips to Save Your Customers Time in Their Support Journey In an environment where the consumer faces constant time pressure, companies must provide fast,…
3 Factors Behind the Decline of Voice-Based Customer Care Phone use for customer service is decreasing. We explain why - and help you…
