What 3 NPS Leaders Have In Common: A Focus on Digital Engagement The three highest-Net Promoter Score telcos in the Netherlands share a focus on digital—…
Customer Community trends: Leverage Community Content across all Channels The era of standalone online communities is over. Well, not exactly. Brands like Sonos, T-Mobile, KPN and…
IoT Communities: Eneco Builds Relationships Around Its Smart Thermostat We talked last week about the value that community conversations can add for organizations…
Build a Better IoT Shopping Experience With Community Conversations Connecting devices via the internet of things (IoT) will result in safer roads, more…
Future of Connectivity: Enhance IoT Support With Customer Conversations The internet of things (IoT) era is here, bringing with it many new opportunities…
3 Reasons Communities Accelerate Product and Service Innovation Your customers are eager to help you innovate. The question is, are you tapping…
How One Innovative Telco Improves Customer Service With Its Own Customers Simyo is an online-only telecom operator in the Netherlands. In a competitive telecom market,…
P2P FTW – How Conversations Enhance Service and Generate Savings Conversational service leads to better outcomes for both customers and brands. Whether in person,…
3 Benefits That Great Design Delivers in a Customer Community Hope to make your community a success? Don’t neglect the design and layout, our…
The Future of Online Commerce Is Conversational In the brick-and-mortar era of commerce, pre-purchase questions were addressed by real people. Someone…
