Self-service support that never stops
Speed up your response time and let customers find answers in just three clicks with a community-powered knowledge base
Get started today for immediate results
Decrease support requests by 50%
40% of new questions answered by your own customers
Improve customer satisfaction by +18 NPS
The leading self-service platform for B2B software companies
Effective support with one integrated platform
- In-product support: easy access to the best answers, right inside your product
- Knowledge base: store your own help content along with the best answers from your customer community
- Online community: unite your users and allow them to help each other and share best practices
Don’t make your customers call or email you for support
Help them find answers on their own
Easy, low-effort and contextual support, integrated right in your product
Offer highly relevant content suggestions based on where the customer is in your application. Use feedback from your customer community to ensure the best solution is always provided first.
Provide better answers
Build your knowledge base with the help of your customers
Continuously extend your knowledge base with the best answers from your support team and your customers. Allow customers to rate answers and use their feedback to keep your knowledge base up to date.
Your customers are the real experts
Community members answer up to 40% of support questions
Use gamification to motivate and incentivize your customers, turn them into advocates and have them answer questions and share best practices.
More customers are being served through the inSided platform than through any other service channel. A large part of our customers find answers to their questions through the community, without contacting other, more expensive service channels.
Integrate self-service support with your ticketing solution
Easily escalate complex tickets to your help desk
Provide self-service first, while retaining the ability to offer 1:1 support where needed.
Find out how T-mobile, Sonos and Webroot save millions on support costs:
Improving customer experience for millions of users
Sonos uses inSided to adopt a peer-to-peer support strategy. Today, their community is the starting point for customer care on multiple digital channels.
Results
- 40% of customers served by the community
- 6.5M yearly visits
- 85% SEO traffic
Facilitating self-service and increasing customer retention
Cybersecurity software company Webroot wanted a community where they could combine user-generated content with their own company content to reduce support costs and increase retention.
Results
- 80% peer-to-peer support ratio
- 60% community traffic from organic search
- Combined community and knowledge base that powers customer self-service
Cutting support costs with an online community
With a little help from us, T-mobile runs the largest telecom community in the Netherlands. About 40% or all support requests are handled by their community.
Results
- $4M annual savings on service costs
- 400K monthly visits
- 65% of questions answered by customers